This Privacy Policy explains how RAMG Plumbing Inc. (“RAMG,” “we,” “us,” or “our”) collects, uses, and discloses information when you visit ramgplumbing.com, request an estimate, call, email, or otherwise communicate with us.
Information we collect
We may collect information you choose to provide, such as your name, telephone number, email address, project address or ZIP code, service requested, project details, photos, preferred appointment information, and the content of messages you send.
When you use the website, hosting, security, analytics, form, and communications technologies may also process technical information such as IP address, browser and device type, pages viewed, referral source, approximate location derived from IP address, and timestamps.
How we use information
We use information to respond to questions, evaluate and schedule plumbing requests, prepare or follow up on estimates, provide and document services, communicate about an active or past project, maintain the website, protect against misuse, comply with legal obligations, and improve our operations.
Quote form and service providers
The quote form on this website is embedded from a third-party form and customer-communications platform. Information entered into that form is transmitted to and processed through that provider so RAMG can receive and respond to the request. Website hosting and other vendors may also process limited information on our behalf under their own terms and privacy practices.
Do not submit payment-card numbers, bank information, government identification numbers, medical records, passwords, or other highly sensitive information through the website form or ordinary email.
Calls, email, and text messages
If you provide a phone number or email address, we may use it to respond to your request and communicate about estimates or services. Message and data rates may apply to text messages. Consent to receive marketing texts is not a condition of purchasing plumbing services. You may ask us to stop promotional texts by replying STOP, where applicable, or by contacting us.
Cookies and similar technologies
The website and embedded services may use cookies, local storage, pixels, or similar technologies needed for operation, security, performance, form functionality, and measurement. Browser settings may let you block or delete some of these technologies, but doing so can affect website or form functionality.
How information may be disclosed
We may disclose information to vendors that provide website hosting, forms, customer communications, scheduling, analytics, IT, professional, or security services; to subcontractors or project participants when needed for an authorized plumbing project; to government or regulatory authorities when required; or in connection with a business reorganization or transfer. We may also disclose information with your direction or consent.
RAMG Plumbing Inc. does not sell personal information for money. We do not knowingly use information submitted for a plumbing estimate to create profiles for unrelated behavioral advertising.
Retention and security
We retain information for as long as reasonably needed for estimates, customer service, project records, warranty administration, accounting, dispute resolution, security, and legal obligations. Retention periods vary by record type and relationship. We use reasonable administrative, technical, and physical safeguards, but no internet transmission or storage system can be guaranteed completely secure.
Your privacy choices
You may ask to review, correct, or delete information you provided, or ask us to stop certain communications, by contacting us using the details below. We may need to verify your identity and may retain information when permitted or required for contracts, warranty records, accounting, security, claims, or legal compliance.
California residents may have additional rights under applicable California privacy law, depending on the law’s coverage and any exemptions. These can include rights to know, correct, or delete certain personal information and to receive information about disclosure practices. You may contact us to submit a request. We will not unlawfully discriminate against you for exercising an applicable privacy right.
Children’s privacy
This website is intended for people seeking plumbing services and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through this website.
External links
The website may link to third-party sites or services. Their privacy practices are governed by their own policies, and RAMG is not responsible for third-party content or practices.
Changes to this policy
We may update this Privacy Policy as the website, vendors, or practices change. The effective date at the top identifies the current version.
Contact us
For privacy questions or requests, contact RAMG Plumbing Inc. at ramgplumbing213@gmail.com or (213) 834-1532. Please describe the request and provide enough information for us to respond and verify the relevant record.